Returns & Damages

Inspect on delivery

Please inspect your casket when it arrives. If the packaging or casket is damaged, note it on the carrier's delivery receipt and take photos.

Reporting damage

Contact us within 48 hours of delivery with your order number and photos. We will arrange a repair, replacement or refund as quickly as possible.

Cancellations

Orders may be cancelled without charge before they ship. Once an order has shipped, cancellation may be subject to return freight costs.

Returns

Because of the nature of these products, caskets that have been used cannot be returned. Unused caskets in original condition may be eligible for return; contact us before sending anything back.